Is Menu Next Door only available in Brussels?

Menu Next Door is now available in Brussels and its suburban area.

Can I register to be a chef even if I'm not in Brussels?

Of course! We’ll quickly grow Menu Next Door to other cities. By registering today, you'll automatically be on a list of people we reach out to as soon as we launch in your region. First come, first served ;-)

Who is liable if a customer suffers food poisoning?

Faced with the serious importance of safeguarding hygiene and food safety, we've put in place a series of effective rules and follow-ups to monitor the quality of meals served through Menu Next Door. In the very rare and unfortunate cases where food poisoning may occur, both consumers and chefs are covered by our partnership with Allianz, who have designed a global insurance policy specifically to suit the activity of Menu Next Door chefs.

Can I serve a menu from somewhere other than my home?

Menu Next Door is an informal, neighbourly concept. So except in rare cases such as where your own kitchen isn't quite at the right capacity but your friend's is, chefs should cook from their own home. Certainly nothing should be cooked from a restaurant.

How much can I generally expect to make in a night?

It depends of course, but chefs who have successfully built a good following on Menu Next Door can consistently earn more than €350 (revenue) in a night.

How should I welcome my customers?

Chefs generally greet the customer in their kitchen, with a drink (soft or a little stronger, up to you!) and have a chat while they hand over the food, or while the last touches are being applied to a dish. It's a special moment that makes this more than just a takeaway, and which is really rewarding for the chef to get to meet their customers!

Is it possible to offer a menu during the day?

Yes, absolutely! If you want to serve lunch you can offer just a lunch menu, or from lunch right through until the evening too. Customers can browse a special Lunch Menu category.

Do I have to offer three courses?

Absolutely not! You can offer just a main, or a starter and main, a main and a dessert or all three courses. That said, it's not possible to offer just a dessert or sweet. Yet...

How can I forecast the number of portions I'll need to cater?

It's really simple - once you're menu's online (roughly one week in advance), you can track the number of orders that have been placed.
When you come to make your shopping, in most cases on the morning of the menu, check how sales are doing and then prepare for that plus a few extra. Quite a few orders get made on the day itself, with people using the site as a convenience for days they don't fancy cooking for themselves.
The most typical range is 20-40 sold portions. It's very rare that any chef is in a position to over-buy on Menu Next Door, given they can see orders in advance.
At any rate, the Menu Next Door team is here to help your first menu go nice as pie :)

What happens if some customers don't pick up their order?

That almost never happens. In the case of last-minute cancellation, it is always possible to seel the last portion on the site. But don't let that worry you - the Menu Next Door community is reliable and respectful, amongst the many reasons they use a community-spirited platform like ours in the first place. In freak circumstances where anything like a no-show causes big problems, we're there to talk it through with you.

Will people be able to rate me on the quality of my menus?

People who've ordered from you can comment and post their opinion directly on the menu page in the comments section. These points of view permit the user community to how great your food is. They are also asked to provide a rating out of five for the quality of the food and a rating out of five for hygiene. The goal is for you to improve ;-)

What are the logistics regarding packaging / containers?

We provide you with a guide to help you select the most aesthetically and materially appropriate packaging for your food. This guide also has a list of known suppliers and their contact details so that you can quickly find the best packaging for your menu.

How do I set the price of my menu?

Bear in mind that Menu Next Door is about great food, great value, and community. These three things work together. You can set prices as you wish, but we have some guidelines based on experience of what works.
  • One course: €6-€9
  • Two courses: €9-€12
  • Three courses: €10-€15

We recognise that may have expensive, quality ingredients and that you will factor in the cost of your own cheffing skills and time as well. Just remember that our philosophy is that great food is for the many, not the few.

How much commission goes to Menu Next Door?

Menu Next Door charges a commission of 15% (vat incl).

This commission allows Menu Next Door to ensure a continuous service to the chefs, to maintain and improve the platform and the communication tools. Morever this commission also includes a complete insurance for all menus you’re doing on Menu Next Door.

The customer also pays a contribution to the service fees at the transaction.

Should I declare my revenue?

Of course, any income should be declared as an independent, self-employed, or through the collaborative economy tax system (see below)
As with any income, it is usually best to check with an accountant who can ensure you pay tax in the right way, without paying more than you need to!

Is Menu Next Door an authorised collaborative economy platform?

Absolutely yes.
Thanks to this, chefs on Menu Next Door can take advantage of a favourable tax system. The tax is of 10% (instead of 33% before). This tax is deducted and declared for you straight by Menu Next Door.
You keep a status of « private individual ». Indeed, this new tax system is only available for private individuals offering services to other private individuals (peer-to-peer). Therefore, it can be added up to another status (employee, retired, student, …)
In 2017, up until € 5.100 of accumulated gross revenue across all collaborative platforms.

Can I be a Menu Next Door chef as many times as I like?

Depending on your agenda, you’re the one to choose when you wish to cook on Menu Next Door. Hoever, we will advise you for you to optimise your sales.

I'm ready! How do I go ahead and offer my first menu?

Awesome! So it's really simple: sign up as a chef, you give us some information about yourself then we’ll call you to get to know each other and guide you for the best first experience!

Ok, and once I've published my menu, what happens then?

We’ll need to validate your menu before it's visible to users - that is, to check that all the allergens are listed properly, that the photos are all there, that your own profile has a photo etc. If there's anything not right, we'll be in touch immediately to get whatever's missing, and then you're all good.
It’s therefore fundamental that you set up your menu at least 10 to 7 days in advance!

I don't want everyone knowing where I live. How do you protect my privacy?

We pay attention to your privacy. We only give your complete address and your phone number after the customer has completed their order; it is not visible or available to anyone else.

I have a question not answered here. How can I contact you?

Just click on the question mark button, bottom-right of this screen to launch a chat with us. We're there to answer any of your questions with pleasure :)